Faramarz Sahraei
Abstract
Digital transformation is one of the new areas that is key in almost all innovation and change processes which has been adopted by institutions and organizations due to its positive effects on increasing workflow efficiency and reducing errors, improving performance and quality productivity and, as a ...
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Digital transformation is one of the new areas that is key in almost all innovation and change processes which has been adopted by institutions and organizations due to its positive effects on increasing workflow efficiency and reducing errors, improving performance and quality productivity and, as a result, increasing customer satisfaction, this term has been considered in different fields and sectors. Despite all the advantages of using new technologies, the digitization of various departments of organizations has faced many challenges to governments. On the one hand, the rapid growth of technologies and the management of data generated in new environments have caused changes in many government processes. Data protection and citizens' privacy are among the issues that need to be given more attention in the transformation of the digital government. This article, with an analytical and applied approach, examines the comprehensive electronic government document of the Islamic Republic of Iran from the perspective of indicators and components of the digital government as well as data governance. In the first part, the article explains the need to pay attention to digital transformation and the category of data governance and their impact on government processes. In the following, the main components of data governance are considered in order to apply digital transformation in e-government. In this regard, various dimensions of data governance such as data protection, data processes, laws, standards and related indicators are analyzed. Then, the comprehensive electronic government document of the Islamic Republic of Iran is evaluated from the perspective of the components of the digital government and with an emphasis on data governance. In this regard, components such as the transformation of government services, paying attention to user-oriented and data-oriented approaches, creating a government cloud, greater clarity and transparency of processes and adopting data-related approaches (data quality management, data security and protection management, content management and data warehouses, database process management) are emphasized. In the end, suggestions for improving data governance processes in the country are presented, emphasizing the components of digital government. In general, digital transformation has changed the expectations of governments and led to user-centric and data-centric approaches. Digital transformation does not mean only the digitization of resources and services; rather, transformation should be made in all goals, processes, procedures and structures. Considering the role of transformation and digital transformation in the development of governments, in this article, it is suggested to formulate a comprehensive and integrated data governance strategy based on data governance maturity models. It is necessary to adopt new strategies to protect, manage and develop data as a valuable organizational asset. Reviewing and updating proposed laws, regulations or policies related to electronic transactions, digital signatures and identification and leveraging digital technologies to bring together stakeholders from all levels of government and outside government to deliver better outcomes and develop individual and collective capacities to strengthen the impact of digital government Digital government is another necessity. In general, digital transformation has changed the expectations of governments and led to user-centric and data-centric approaches. Digital transformation does not mean only the digitization of resources and services; rather, transformation should be made in all goals, processes, procedures and structures. Considering the role of transformation and digital transformation in the development of governments, in this article, it is suggested to formulate a comprehensive and integrated data governance strategy based on data governance maturity models. It is necessary to adopt new strategies to protect, manage and develop data as a valuable organizational asset. Reviewing and updating proposed laws, regulations or policies related to electronic transactions, digital signatures and identification and leveraging digital technologies to bring together stakeholders from all levels of government and outside government to deliver better outcomes and develop individual and collective capacities to strengthen the impact of digital government Digital government is another necessity. The use of data governance models requires coherent and strategic planning for the use of digital technologies in all areas and at all administrative levels. Governments must ensure that their risk management capabilities, norms, structures and models are aligned with their digital government strategic vision. It is essential that governments also understand the level of organizational maturity of the public sector in relation to project management methods and approaches and can achieve appropriate levels of maturity in digital government investment. The failure of governments to transition to the new digital environment can have significant consequences, including poor service delivery, inadequate distribution of funds, privacy violations, security breaches, and loss of citizen trust. For this reason, effective digital government strategies must be responsive to public expectations in terms of economic and social value, data openness, innovation, personalized service delivery, and dialogue with business citizens.
